Privacy Policy shel99

1. Introduction and Scope of Policy

This Privacy Policy is issued by shel99 ("Company", "we") and applies to all users who access or use our online gambling platform at shel99.onl, including any related mobile applications (where applicable). This policy describes how we handle your personal information.

By registering an account or continuing to use shel99 services, you confirm that you have read, understood and accepted the terms set out in this Privacy Policy. If you do not agree with any provision herein, please stop using our platform.

2. Information We Collect

2.1 Information You Provide Directly

During the account registration process and continued use of the platform, we collect the following information:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify that you are 21 years of age or older
• Identity card number (MyKad) or passport number
• A valid and active email address
• Mobile phone number
• Current residential address
• Payment method details used (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, or crypto wallet)
• Supporting documents for identity verification (KYC) where required

2.2 Information Collected Automatically

When you access the shel99 platform, our systems automatically record the following technical information:

• Your device's IP address
• Web browser type and version
• Device operating system
• Pages visited and duration of visit
• Betting history and transaction records
• Login session data including date, time and device location
• Cookie information and related tracking data

2.3 Information from Third-Party Sources

In certain situations, we may receive information about you from third-party identity verification service providers that we use to meet Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements under our international licensing.

3. Purposes of Processing Information

shel99 uses the personal information collected for the following purposes:

3.1 Account and Service Operations

• Creating and managing your user account
• Processing deposits and withdrawals via supported payment methods
• Verifying each financial transaction to prevent fraud
• Providing access to slot games, live casino, sports betting and other games on the platform
• Sending notifications related to your account, bonuses and promotions

3.2 Security and Legal Compliance

• Verifying user age to ensure only those who are 21 years of age or older may gamble on the platform
• Complying with Anti-Money Laundering (AML) requirements
• Complying with the terms and requirements of our international licensing
• Investigating and preventing fraud, hacking or account abuse

3.3 Service Improvement

• Analysing platform usage patterns for technical improvements
• Conducting internal reviews to improve the overall user experience
• Providing more accurate and responsive customer support

4. Sharing and Disclosure of Information

shel99 does not sell or rent your personal information to any third party for marketing purposes. However, we may share information in the following limited circumstances:

4.1 Service Providers

We work with trusted service providers for platform operations, including payment processors (e-wallet providers and banking platforms), game software providers, and identity verification services. All these providers are bound by confidentiality agreements and may only use data for defined purposes.

4.2 Legal Requirements and Authorities

Personal information may be disclosed to relevant authorities where we are required to do so under applicable law or a valid court order. This includes investigations into financial crime, AML, or directives from our licensing regulatory body.

4.3 Business Transfers

In the event of a company merger, acquisition or asset transfer, user information may be transferred to the new entity subject to prior notice to users and equivalent protections.

5. Cookies and Tracking Technologies

The shel99 platform uses cookies and similar tracking technologies to improve user experience and ensure the platform functions properly.

5.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform for technical improvements.
• Functional Cookies: Store your personal preferences such as language and display settings.
• Analytical Cookies: Used to analyse website traffic and usage patterns in aggregate and anonymous form.

You can manage cookie settings through your web browser options. Please note that disabling certain cookies may affect platform functionality.

6. Your Rights as a User

shel99 respects your rights regarding personal data. You have the right to:

• Right of Access: Request a copy of the personal information we hold about you
• Right of Rectification: Request correction of inaccurate or outdated information
• Right of Erasure: Request deletion of your personal data subject to currently applicable legal requirements
• Right to Object to Processing: Object to the processing of your data for specific purposes
• Right to Data Portability: Request that your data be transferred in a machine-readable format
• Right to Withdraw Consent: Withdraw consent previously given for specific data processing

To exercise any of the above rights, contact the shel99 customer service team via live chat on the website or our support email. We will process your request within a reasonable period.

7. Information Security

shel99 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or accidental disclosure.

These measures include data encryption during transmission using SSL/TLS, role-based access control, continuous security system monitoring, and regular security audits by internal teams and external specialists.

Although we take every reasonable precaution, no digital security system can guarantee absolute protection. You are responsible for keeping your account password confidential and for reporting any suspicious activity to us promptly.

8. Cross-Border Data Transfers

As shel99 operates under international licensing, your personal data may be processed or stored on servers located outside Malaysia. In such situations, we ensure that those data transfers comply with protection standards equal to or higher than those required by Malaysian law.

All cross-border data transfers are carried out with appropriate safeguards, including data processing agreements that bind service providers to strict data protection requirements.

9. Privacy Policy Updates

shel99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, technology, legal requirements or other relevant reasons.

Any material changes to this policy will be communicated to you via a prominent notice on the platform or by email to the address registered to your account. The "Effective Date" at the top of this document will be updated each time an amendment is made.

Your continued use of the shel99 platform after notice of such changes will be considered your acceptance of the updated terms.

10. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the shel99 team through the following channels:

• Live chat on the website — available 24/7 in Malay and English
• Support email: [email protected]

Our customer service team is available to assist you at all times, 24 hours a day, 7 days a week.