Terms and Conditions of Use for shel99

1. Introduction and Acceptance of Terms

Welcome to the shel99 platform. These Terms and Conditions ("Terms") govern your access to and use of the website, mobile application, and all services provided by shel99 ("Platform"). By registering as a member or using any part of this Platform, you acknowledge that you have read, understood, and agree to be fully bound by these Terms.

If you do not agree with any part of these Terms, you must not use the shel99 Platform. Continued use following any amendment to these Terms is considered your agreement to the latest version of the Terms.

2. User Eligibility and Account Registration

To register and use the shel99 Platform, you must meet all of the following requirements:

• Be at least 21 years of age on the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not reside in a country or territory where access to online gambling services is prohibited by local law.
• Register in your own name only — registering on behalf of another person is not allowed.
• Have not previously had an account closed by shel99 or any of its affiliated platforms due to fraud or violation of terms.

When registering, you are required to provide true, complete, and current information including your full name, MyKad number, active mobile phone number, and a valid email address. shel99 reserves the right to request verification documents at any time for identity verification (KYC) purposes before processing any withdrawal.

3. Account Management and Security

Each user is only permitted to hold one (1) registered account on the shel99 Platform. Holding more than one account ("multiple accounts") is a serious violation that may result in the termination of all related accounts along with freezing of balances.

You are fully responsible for:

• Keeping your password and account login information confidential.
• Ensuring no other party uses your account without authorisation.
• Notifying shel99 immediately if you suspect any unauthorised access to your account.
• Updating your personal information whenever any changes occur.

shel99 will not ask for your password via email, live chat, or any communication channel. Never disclose your password to anyone, including our customer service staff.

4. Deposits, Withdrawals and Payments

shel99 supports a range of payment methods for the convenience of Malaysian users. Deposits and withdrawals can be made via Touch 'n Go eWallet, DuitNow, online banking through FPX, Boost, ShopeePay, and cryptocurrencies including USDT, BTC, and ETH.

The deposit and withdrawal terms are as follows:

• Minimum deposit: RM30 for each payment method.
• Minimum withdrawal: RM50 per transaction.
• Withdrawal processing time: 30 minutes to 3 hours under normal conditions.
• All transactions must use a payment method registered under your own account name. The use of third-party accounts is not permitted.
• shel99 reserves the right to request proof of ownership of the payment method before approving a withdrawal.

shel99 reserves the right to delay or reject any withdrawal request that raises suspicion of fraud, money laundering, or violation of these terms. All financial transactions are recorded and monitored for user safety and platform integrity.

5. Bonuses, Promotions and Wagering Requirements

shel99 offers various promotions for new and existing users. All bonuses are subject to wagering requirements and specific rules for each promotion.

The shel99 welcome bonus is as follows:

• First deposit bonus of 100% up to a maximum of RM888.
• Wagering requirement: 20 times the bonus value before the bonus funds can be withdrawn.
• Calculation example: A deposit of RM100 receives a bonus of RM100, bringing the balance to RM200. The user must place bets totalling RM100 × 20 = RM2,000 before the bonus funds are eligible for withdrawal.
• Another example: A deposit of RM1,800 receives a bonus of RM888, bringing the balance to RM2,688. Wagering requirement: RM888 × 20 = RM17,760.

General terms for all bonuses:

• Only one welcome bonus is allowed per user.
• Bonuses cannot be transferred to another user.
• shel99 reserves the right to cancel any bonus obtained through fraud or misuse of the promotions system.
• Wagering requirements must be met within the time period set for each promotion.
• Some games may not count toward meeting wagering requirements — please check the individual promotion terms.

6. Game and Betting Rules

shel99 offers a range of game categories including online slots, live casino, sports betting, arcade games, and other games. Each game category has specific rules that users must follow.

General betting rules at shel99:

• All game results generated by the system are final and cannot be disputed unless a verifiable technical failure has occurred.
• In the event of a technical disruption during a game session, shel99 will review the records and provide a fair outcome to the user.
• The use of automated software, bots, or any third-party tools to manipulate games is strictly prohibited.
• Any attempt at collusion between players or with platform staff is a serious violation that will result in legal action.
• shel99 reserves the right to limit or restrict access to certain games for certain users at its discretion.

For sports betting, all displayed odds are accurate at the time they are issued. shel99 reserves the right to void bets accepted at incorrect odds resulting from system or technical errors.

7. User Responsibilities and Obligations

As a user of the shel99 Platform, you agree and acknowledge that:

• You are using this Platform of your own free will and the money you wager belongs entirely to you.
• You understand the risks involved in gambling and gamble responsibly.
• You will not use the Platform for any unlawful purpose, including money laundering or financing criminal activity.
• You will not misuse the bonus or promotion system through unauthorised means.
• You will comply with all laws and regulations relating to gambling that apply in your location.
• All deposited funds come from legitimate sources and are not the proceeds of illegal activity.

8. Limitation of Liability

To the extent permitted by applicable law, shel99 and its affiliates will not be liable for any direct, indirect, consequential, special, or punitive loss or damage arising from:

• The use of or inability to use the Platform.
• Any technical disruption, system error, or data loss.
• Game results or betting outcomes.
• Any act or omission by a third party, including game software providers or payment service providers.

shel99 always works to keep the Platform running smoothly, but does not guarantee that the service will always be free from disruptions or errors. Scheduled maintenance may cause the Platform to be temporarily inaccessible.

9. Data Protection and Privacy

shel99 prioritises the protection of users' personal data. The collection, processing, and storage of your personal information is carried out in accordance with our Privacy Policy, which can be accessed via the Privacy Policy page.

In brief, the personal information you provide to shel99 is used for:

• Identity verification and required KYC processes.
• Processing deposits and withdrawals.
• Communications regarding your account, promotions, and service updates.
• Compliance with legal requirements and fraud prevention.
• Improving the quality of the platform's service.

shel99 will not sell or transfer your personal information to third parties without your consent, except as required by law or for platform operational purposes.

10. Responsible Gambling

shel99 is committed to promoting responsible gambling practices. We understand that gambling can be a serious issue for some individuals and their families.

shel99 provides the following tools to help users manage their gambling habits:

• Daily, weekly, and monthly deposit limits that users can set themselves.
• A self-exclusion option to restrict access to the account temporarily or permanently.
• A cooling-off period that can be activated through account settings.
• Access to information and resources related to problem gambling assistance.

If you or someone you know is having difficulty controlling their gambling, you are encouraged to contact our support team via live chat or email at [email protected] for guidance and assistance. More information on responsible gambling is available on our Responsible Gambling page.

11. Account Suspension and Termination

shel99 reserves the right to suspend, restrict, or terminate a user's account at any time and without prior notice if:

• The user violates any provision of these Terms.
• shel99 suspects fraud, money laundering, or other illegal activity.
• The user registered using false information or impersonated another person's identity.
• The user owns or operates multiple accounts.
• The user is found to have misused the bonus or promotion system.
• There is an instruction from a relevant authority to restrict the account.

If your account is terminated for reasons that do not involve any fraud or breach of terms, any legitimate funds remaining in your account will be returned after an appropriate investigation. However, if termination occurs due to a breach of terms, shel99 reserves the right to forfeit the entire balance, including real money and bonuses.

12. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the jurisdiction in which shel99 operates under its international licence. Any dispute arising from or relating to these Terms shall be resolved through the following process:

• First stage: Contact the shel99 customer service team via live chat or email to reach a mutual resolution.
• Second stage: If the dispute cannot be resolved within 30 days, the parties may refer to a recognised alternative dispute resolution (ADR) body.
• Third stage: Any dispute that cannot be resolved through the above means will be submitted to the relevant legal jurisdiction.

shel99 reserves the right to amend these Terms at any time. Users will be notified of significant changes via their registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the Platform after the notice period ends is considered acceptance of the amended terms.